Bank tellers earn a median annual wage of $39,340 (BLS, May 2024) and the field generates approximately 29,800 job openings per year, largely driven by replacement needs as the role evolves alongside automation. That steady churn of openings still runs through an ATS: major banks use Workday (Bank of America, Chase, Wells Fargo) and Taleo (Citibank, TD Bank), which screen for banking software names, compliance keywords (AML, KYC, BSA), and specific cash-handling metrics before a recruiter ever reads your resume. Writing "cash handling experience" is not enough. You need FIS Teller Vision, Fiserv, or Jack Henry by name. This guide provides three fully written bank teller resume examples at three career levels, a banking software reference table, a before-and-after metrics guide, and answers to the most common bank teller resume questions.

What Employers Look for on a Bank Teller Resume

$39,340
Median annual wage for bank tellers (BLS, May 2024)
99.9%
Industry cash accuracy benchmark that most banks set as minimum standard
29,800
Annual job openings projected over the decade, mostly replacement roles (BLS, 2024)
1-2 yrs
Typical timeline from teller to personal banker or lead teller (Indeed Career Insights, 2024)

Banking hiring managers and their ATS systems screen for four core signals on a teller resume: cash accuracy, compliance knowledge, cross-sell or referral performance, and specific software proficiency. Here is what each means in practice.

Cash Accuracy and Drawer Balancing

Banks track every discrepancy. State your balancing rate explicitly: "maintained 99.98% cash balancing rate across $85,000 average daily drawer volume." If you have had zero shortages over a tenure, say so. This single metric tells a branch manager more than three generic bullets.

Compliance: AML, KYC, and BSA

Anti-Money Laundering (AML), Know Your Customer (KYC), and the Bank Secrecy Act (BSA) are regulatory requirements that appear in teller job descriptions at every major bank. Mentioning these by acronym is not enough; show applied experience: "identified 3 suspicious transactions requiring SAR filing" or "completed annual BSA/AML certification."

Cross-Sell and Referral Performance

Most branches track teller referral rates to personal bankers, credit card specialists, and loan officers. If you have referral data, use it: "referred 18 customers to financial advisors in Q1 2025, ranking in the top 10% of branch." No data? State that you consistently met referral targets or ask your manager for your quarterly numbers before applying.

Banking Software Keywords

ATS systems at banks screen on specific software names. "Teller software" or "banking system" will not pass. Name the exact platform: FIS Teller Vision, Fiserv DNA, T24 Temenos, Jack Henry Silverlake, or NCR Voyix. The table in this article maps each major bank to the system they use.

Bank Teller Resume Examples

Example 1: Entry-Level Bank Teller (No Prior Banking Experience)

Entry-Level Bank Teller Resume

Jordan Alvarez | Portland, OR | (503) 555-0142 | jordan.alvarez@email.com | linkedin.com/in/jordanalvarez

Summary: Customer service professional with 2 years in retail cash handling transitioning to banking. Processed 200+ daily transactions with zero drawer discrepancies at a high-volume grocery chain. Completed ABA Bank Teller Certificate (2026). Seeking an entry-level teller role at a credit union or community bank where strong accuracy, compliance awareness, and customer relationship skills can support branch growth.

Cashier / Customer Service Associate | New Seasons Market, Portland, OR | Mar 2024 – Present

  • Process 200+ cash, credit, debit, and EBT transactions per 8-hour shift using NCR FastLane POS with zero cash drawer discrepancies across 14 months of employment
  • Reconcile cash drawer at shift end; flag and report count variances greater than $5 per company protocol, mirroring bank teller balancing procedures
  • Identify and decline 4 suspected counterfeit bills using UV light and pen verification; escalated each incident to shift supervisor per policy
  • Maintain 4.7/5.0 customer satisfaction score across 90+ quarterly survey responses; selected as cashier trainer for 2 new hires

Front Desk Associate | Oregon Credit Union (Volunteer), Portland, OR | Sep 2023 – Feb 2024

  • Assisted member services team at community volunteer events; directed 50+ members per session to appropriate banking services
  • Shadowed tellers on deposit, withdrawal, and wire transfer processing using Jack Henry Silverlake
  • Completed internal compliance orientation covering BSA/AML basics and suspicious activity reporting (SAR) procedures

Education: Associate of Arts in Business Administration | Portland Community College | May 2024

Certifications: ABA Bank Teller Certificate (2026)

Skills: Cash handling, drawer reconciliation, counterfeit detection, NCR FastLane POS, Jack Henry Silverlake (basic), BSA/AML awareness, EBT/WIC processing, customer service, MS Office

Why this works: Jordan has no direct banking job title, but frames every retail bullet around the competencies banks actually screen for: accuracy rate, counterfeit detection, and drawer reconciliation. The ABA certification signals commitment to banking specifically. Naming Jack Henry Silverlake from the volunteer experience gives the ATS a software keyword match.

Example 2: Experienced Bank Teller (2-3 Years, Major Bank)

Experienced Bank Teller Resume

Priya Nair | Houston, TX | (713) 555-0281 | priya.nair@email.com | linkedin.com/in/priyanair-banking

Summary: Bank teller with 3 years at Chase processing 180+ daily transactions with a consistent 99.97% balancing rate. Experienced with FIS Teller Vision, currency counting, wire transfer initiation, and safe deposit box servicing. Completed annual BSA/AML certification each year and flagged 2 suspicious transactions resulting in SAR filings. Top-quartile referral performer in branch for two consecutive quarters.

Bank Teller | JPMorgan Chase, Houston, TX | Feb 2023 – Present

  • Process average 180 daily transactions including deposits, withdrawals, loan payments, currency exchanges, and cashier's checks using FIS Teller Vision; maintain 99.97% balancing rate across $95,000 average daily drawer volume
  • Complete annual BSA/AML and KYC compliance certification; identified and escalated 2 transactions meeting SAR filing criteria in 2024, preventing an estimated $8,700 in potential fraud exposure
  • Refer customers to personal bankers and credit specialists; achieved 22 qualified referrals in Q3 2024 and 19 in Q4 2024, placing in the top 25% of the 8-teller branch team both quarters
  • Process wire transfers (domestic and international) and initiate stop-payment requests; trained 1 new teller on wire transfer procedures per branch protocol
  • Service safe deposit box area including access verification, box opening assistance, and signature card maintenance for 200+ active accounts

Bank Teller | Frost Bank, Houston, TX | Jul 2022 – Jan 2023

  • Handled 120+ daily teller transactions using Fiserv DNA core banking platform; maintained zero unexplained cash variances across 7-month tenure
  • Processed night deposit vault openings and performed dual-control cash counting with branch manager each morning
  • Completed new-hire BSA/AML orientation and KYC identity verification training within first 30 days
  • Assisted branch manager with monthly cash drawer audits covering all 4 teller stations

Education: Bachelor of Science in Finance | University of Houston | May 2022

Certifications: Annual BSA/AML Compliance Certification (Chase, 2023, 2024, 2025)

Skills: FIS Teller Vision, Fiserv DNA, wire transfers, foreign currency exchange, safe deposit box servicing, AML/KYC/BSA compliance, SAR filing, dual-control cash counting, referral sales, MS Office, Salesforce (CRM basics)

Why this works: Both FIS Teller Vision and Fiserv DNA appear by name, covering two different ATS keyword sets. The SAR filing reference shows applied compliance knowledge, not just course completion. Referral metrics are quantified by quarter with a branch ranking, which is the exact format branch managers look for when evaluating cross-sell performance.

Example 3: Lead Teller / Head Teller / Senior Teller (Supervisory Level)

Lead Teller Resume

Marcus Delgado | Chicago, IL | (312) 555-0367 | marcus.delgado@email.com | linkedin.com/in/marcusdelgado-banking

Summary: Lead teller with 6 years of banking experience at Wells Fargo, including 2 years supervising a team of 5 tellers at a high-volume downtown Chicago branch. Oversaw $1.2M in daily cash vault operations, reduced teller balancing errors by 34%, and achieved branch-best average of 28 qualified referrals per quarter. Proficient with NCR Voyix and FIS Teller Vision. Certified BSA/AML compliance specialist (CFCS track in progress).

Lead Teller | Wells Fargo, Chicago, IL | Jan 2024 – Present

  • Supervise and coach a team of 5 tellers at a branch processing 1,400+ transactions per day; manage daily scheduling, break coverage, and performance coaching for each team member
  • Oversee $1.2M average daily cash vault: conduct opening and closing vault counts, approve cash orders from the Federal Reserve, and perform dual-control audits with the branch manager
  • Reduced team balancing error rate from 0.09% to 0.06% over 12 months by implementing a pre-close drawer check checklist and individualized coaching sessions for repeat-error tellers
  • Lead branch referral program: coached tellers on product recommendation scripts and tracked individual referral counts weekly; branch achieved 112 total qualified referrals in Q4 2024, up 27% from Q4 2023
  • Conduct monthly AML/KYC compliance refreshers for team; escalated 1 complex SAR case in 2024 in coordination with the bank's Financial Intelligence Unit (FIU)
  • Onboarded and trained 3 new tellers on NCR Voyix teller platform, vault procedures, and Wells Fargo compliance standards; all 3 passed 60-day performance review without remediation

Bank Teller | Wells Fargo, Chicago, IL | Mar 2020 – Dec 2023

  • Processed 160+ daily transactions using NCR Voyix and FIS Teller Vision; maintained 99.98% balancing rate across $90,000 average daily drawer volume over 4-year tenure
  • Ranked first in branch for qualified referrals for 3 consecutive quarters (Q1-Q3 2023) with an average of 28 referrals per quarter, exceeding branch target of 18
  • Completed annual BSA/AML, KYC, and fraud awareness training each year; zero compliance violations across 4-year tenure
  • Served as acting branch supervisor during manager absences on 14 occasions, handling escalated customer issues and authorizing transactions exceeding standard teller limits

Education: Bachelor of Business Administration | DePaul University, Chicago, IL | May 2020

Certifications: Annual BSA/AML Compliance Certification (Wells Fargo, 2020-2025); CFCS (Certified Financial Crimes Specialist, in progress, expected 2026)

Skills: NCR Voyix, FIS Teller Vision, vault management, dual-control cash counting, AML/KYC/BSA compliance, SAR escalation, referral sales coaching, teller team supervision, performance management, Federal Reserve cash ordering, MS Office, Salesforce

Why this works: The lead teller resume shifts from transactional metrics to management outcomes: error rate reduction percentages, vault dollar amounts, and team referral growth. The CFCS-in-progress credential signals professional development. Two separate software platforms (NCR Voyix and FIS Teller Vision) cover more ATS keyword combinations.

Banking Software and ATS by Institution

The single most common reason bank teller resumes fail the ATS filter is listing "teller software" or "banking system" instead of the platform name. Use this table to match the software keyword to the institution you are targeting.

Institution Core Banking / Teller Software ATS Used
JPMorgan ChaseFIS Teller VisionWorkday
Wells FargoNCR Voyix (formerly NCR Teller)Workday
Bank of AmericaFIS Teller VisionWorkday
CitibankT24 TemenosTaleo
TD BankFiserv DNATaleo
U.S. BankFIS Teller VisionWorkday
PNC BankFIS Teller VisionWorkday
Regions BankJack Henry SilverlakeTaleo
Truist (formerly BB&T/SunTrust)Fiserv DNAWorkday
Community Banks / Credit UnionsJack Henry Silverlake, Corelation Keystone, or Fiserv PorticoADP / iCIMS / manual
Note: Software platforms change with mergers and technology contracts. If you are applying to a specific institution and unsure of their current platform, check the job description: recruiters often include software names directly in teller postings. LinkedIn posts from current employees also surface this information.

How to Quantify Bank Teller Experience

The most effective bank teller resumes replace vague duty statements with specific, measurable outcomes. Here are six common weak bullets with their stronger rewrites.

Metric Category Weak Bullet (Do Not Use) Strong Bullet (Use This)
Transaction volume Handled daily banking transactions Processed 160+ daily transactions including deposits, withdrawals, currency exchanges, and wire transfers using FIS Teller Vision
Cash accuracy Maintained accurate cash drawer Maintained 99.97% balancing rate across $90,000 average daily drawer volume; zero unexplained variances over 3 years
Compliance Familiar with bank regulations Completed annual BSA/AML and KYC certification; identified 2 transactions meeting SAR criteria and escalated to compliance team in 2024
Cross-sell / referrals Referred customers to other products Generated 22 qualified product referrals in Q3 2024, ranking in top 25% of 8-teller branch team; exceeded quarterly referral target by 37%
Fraud detection Identified counterfeit bills Identified and declined 3 counterfeit bills in 2024 using UV detection and pen verification; flagged each incident within 15 minutes per branch protocol
Training others Helped train new tellers Trained 2 new tellers on FIS Teller Vision, vault dual-control procedures, and BSA/AML protocols; both passed 60-day performance review on first attempt

If you do not have exact metrics, estimate conservatively and note that they are approximate. "Approximately 150 daily transactions" is more credible than a suspiciously round number with no context, and still passes ATS screening because the transaction volume language is present.

Common Bank Teller Resume Mistakes

Generic software reference

Writing "teller system" or "banking software" instead of FIS Teller Vision, Fiserv DNA, or NCR Voyix means the ATS skips you at every major bank that screens on software names in the job description.

No cash accuracy metric

Banks consider cash accuracy a primary risk indicator. If you have a clean balancing record, state your rate and drawer volume explicitly. Omitting this leaves the recruiter no basis for comparison with other candidates.

Listing AML/KYC with no evidence

Putting "AML/KYC knowledge" in a skills list without evidence in your bullets reads as resume padding. Back it up: mention your annual certification, any SAR escalations, or specific compliance training completed.

Missing referral data

Banks increasingly treat tellers as a front-line sales channel. If your branch tracked referral counts, include yours. No data? State that you consistently met or exceeded quarterly referral targets, which still signals awareness of this performance dimension.

Two-page resume

Bank teller resumes should be one page for candidates with fewer than 10 years of experience. A second page signals poor editing judgment, which is a red flag for a role that requires precision. Cut older roles to 1-2 bullets if needed.

Objective instead of summary

An objective ("seeking a teller role where I can grow") is employer-centric and tells the recruiter nothing about your qualifications. Replace it with a 2-3 sentence summary that states your software proficiency, accuracy record, and compliance background in the first line.

Frequently Asked Questions

Focus on transferable cash-handling experience from retail, food service, or volunteer work. Lead your summary with accuracy and customer service credentials: "zero cash drawer discrepancies over 14 months at a high-volume grocery chain" positions you effectively even without a banking job title. Add the ABA Bank Teller Certificate if you have it; it signals banking-specific commitment and covers many of the compliance knowledge gaps that entry-level hiring managers worry about. Name any banking software you have touched, even briefly through shadowing or a school lab.

Lead with technical skills first: name the specific teller software you have used (FIS Teller Vision, Fiserv DNA, Jack Henry Silverlake, NCR Voyix), compliance knowledge (BSA/AML, KYC), cash handling specifics (dual-control counting, vault balancing, foreign currency exchange), and transaction types (wire transfers, cashier's checks, safe deposit box). Follow with proven soft skills backed by metrics: customer satisfaction score, referral ranking, or escalation resolution rate. Listing "excellent communication" without evidence adds nothing.

Skip the objective and use a professional summary instead. A strong bank teller summary opens with your years of experience and the software you use, states your cash accuracy record, and closes with a compliance or referral credential: "Bank teller with 3 years at Chase processing 180+ daily transactions with a 99.97% balancing rate. Experienced with FIS Teller Vision, AML/KYC compliance, and quarterly referral programs. Completed annual BSA certification 2023-2025." That is two sentences that answer every recruiter's first three questions.

Use four metric categories: transaction volume (daily count), cash accuracy (balancing rate and drawer value), compliance actions (certifications, SAR filings), and cross-sell performance (referral count and branch ranking). If you do not have exact numbers, conservative estimates are fine: "approximately 150 daily transactions" is useful. Check your prior performance reviews for any documented metrics; most banks include accuracy rates and referral counts in quarterly reviews even for entry-level tellers.

The ABA Bank Teller Certificate is the most recognized entry-level credential and is worth listing if you have it or are pursuing it. Annual employer-mandated BSA/AML and KYC certifications should appear in your experience bullets (not just the certifications section) because they show applied compliance practice. For senior tellers targeting management or compliance-adjacent roles, the Certified Financial Crimes Specialist (CFCS) designation carries weight. Notary public status is a bonus for branches that require notarization services.

Yes, for most teller roles. Candidates with fewer than 10 years of experience should keep it to one page. Branch managers and HR teams at high-volume banks review dozens of teller applications; a concise, metrics-driven single page reads better than a two-page list of duties. The exception is a lead teller or branch supervisor role with extensive training, vault management, and compliance responsibilities, where 1.5 to 2 pages may be warranted.
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