Most people who search for this are staring at a $23.95 charge and trying to work out where it came from. It comes from the $2.95 trial: it runs for 14 days, then converts automatically. This guide gives every cancellation method, the numbers you need to make sense of the charge, and how refunds actually work. One thing worth saying up front, because it changes how you approach support: Resume Genius is a legitimate, well-reviewed product with a 4.6/5 Trustpilot rating. The issue most people hit is the auto-renewal, not the product itself.
Method 1: Cancel in Your Account Settings
This is the fastest route and the one the vendor's own Terms of Use point to first: "You can deactivate your subscription by logging in and clicking on the 'My Account' link located in the upper right-hand menu." You can do the whole thing in your browser without speaking to anyone.
- Log in to your account at resumegenius.com.
- Click the profile icon in the upper right-hand menu.
- Open My Account.
- Click My Subscription.
- Click Cancel Subscription.
- Complete the prompts. You may be offered a retention discount or a pause; read carefully, because accepting one keeps the subscription alive.
- Save the confirmation email as proof.
Method 2: Cancel by Phone
If the self-service route stalls, or you simply want a human to confirm the billing has stopped, Resume Genius will cancel over the phone.
- (866) 215-9048: Monday to Friday, 8:00 AM to 7:00 PM EDT.
Those are the hours listed in the vendor's own cancellation FAQ as of July 2026. Several third-party pages still tell people the line is open until 12 AM, which is a stale window they have copied from each other. Call inside the hours above and you will reach someone.
Say clearly that you want to cancel and do not want to be billed again. Ask for a cancellation confirmation number and a follow-up email. Keep both. If a charge appears later, that number is your evidence, and it is what turns a slow support thread into a fast one.
Method 3: Cancel by Email or Live Chat
The Terms of Use confirm that cancellation can also be handled by phone, email, or live chat. Two options if you want everything in writing or cannot get through by phone:
- Email: send your cancellation request to support@resumegenius.com. Include the email address on the account so support can find it without a back-and-forth.
- Live chat: open the chat widget on resumegenius.com and ask the agent to cancel the subscription and confirm it.
With either channel, ask for written confirmation that the subscription is cancelled and that no further charges will be made. We would use email first if you are anywhere near a renewal date, because it gives you a timestamped record of when you asked. That timestamp matters if you end up disputing a charge later.
Resume Genius Pricing: Why You Are Being Charged
This is the part almost no page on this topic gets right, and it is the reason the charge on your statement looks unfamiliar. Here is the live price ladder from resumegenius.com/pricing, checked in July 2026.
Trial
$2.95
for 14 days
- Auto-renews at $23.95 billed every four weeks
- A full refund is only available inside the 14-day term
- Cancel before day 14 to avoid the first full charge
After the Trial
$23.95
every 4 weeks
- Roughly $311 a year if left active
- Cancelling stops future renewals
- You keep access to the end of the cycle; the current period is not refunded
The pricing page states it plainly: "Auto renews after 14 days at $23.95 billed every four weeks." There is also an annual plan at $7.95 a month, taken as a one-time payment of $95.40, which auto-renews yearly. The free tier exists but only lets you download in TXT format, which is why so many people end up on the paid trial in the first place: they build the resume, then hit the download.
Four-week billing means 13 charges a year, not 12
This is the detail nobody explains, and it is the single most useful piece of arithmetic on this page. Billing every four weeks is not the same as billing monthly. A year holds 13 four-week cycles, so a subscription left running charges you 13 times, not 12. That is $23.95 x 13 = $311.35 a year, against the $287.40 you would expect if you assumed twelve monthly payments.
None of this is hidden. The four-week interval is printed on the pricing page. But it does explain the two things people notice and cannot place: the renewal date drifts earlier through the calendar each cycle, and one month a year you get billed twice.
Identifying the charge on your bank statement
If you are trying to match a charge to a subscription, look for a descriptor referencing Resume Genius or ResumeGenius.com. The amount will usually be $2.95 (the trial), $23.95 (the standard renewal), or $95.40 (the annual plan). For context, Resume Genius is owned by Sonaga Tech Limited, which also operates Resume Companion and CV Genius, so if you have used any of those, check which account the charge belongs to before you cancel the wrong one.
How Resume Genius Refunds Actually Work
The refund terms are worth reading closely, because the marketing page and the legal page do not say quite the same thing.
- Inside the 14-day subscription term: the Terms of Use state that "ResumeGenius.com may provide a full refund to customers who are still within their 14-day subscription term." The pricing page markets the same thing as a 14-Day Money Back Guarantee with "Cancel anytime."
- Note the gap between those two. The legal text says the company may provide a refund. The marketing page calls it a guarantee. In practice this means you should not wait to be offered a refund: ask for it explicitly, ask in writing, reference the 14-day term, and keep the reply.
- After the 14-day term: cancelling stops future renewals, and the Terms confirm that "cancellations will take effect at the end of the current paid term." You keep access until the cycle ends. The current period is not refunded.
- Charged outside the window without realising: contact support, explain the situation, and ask. Some cases are resolved on goodwill. If that fails, you can dispute the charge with your bank, using your cancellation confirmation as documentation.
How to Confirm the Cancellation Stuck
Cancelling and confirming are two different things, and the gap between them is where the next $23.95 slips through. Run this checklist before you close the tab.
- You received a confirmation email, or a confirmation number from a phone agent.
- No active subscription is shown under My Account › My Subscription.
- Your next statement shows no Resume Genius charge. Remember the four-week cycle, so the next expected date is 28 days out, not a calendar month.
- You have kept the documentation: confirmation email, chat transcript, or cancellation number.
Considering an Alternative Without the Download Gate?
If what brought you here is the jump from a $2.95 trial to $23.95 every four weeks, it is worth knowing that build-free, pay-to-download is not the only model available. Resume Optimizer Pro is also a subscription, but it differs in the places that matter when you are the one holding the bank statement:
- Transparent pricing shown upfront: you see the real cost before you start, not at a download gate, and the rate you sign up at is the rate you renew at.
- Free ATS score check with no credit card: test your resume against a real job description before you pay anything.
- Self-service cancellation from the dashboard: no phone call, no support ticket, no retention gauntlet.
- Job-specific ATS optimization: Resume Optimizer Pro's parser scores a resume across seven categories, including section structure, date formatting, and exact-match keyword coverage against a specific job description. Coverage is the category a template builder cannot help you with, because it can only be measured against the individual job posting you are applying to.
That last point is the real difference. A template gives you a clean document. It cannot tell you that the posting you are about to apply to asks for "revenue operations" while your resume says "sales ops", which is precisely the kind of gap that gets a qualified candidate filtered out.
If you want to weigh the options before deciding, read our Resume Genius alternative guide, our honest take on whether Resume Genius is legit, and the breakdown of what Resume Genius actually costs.
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