Two different problems bring people to this page. Some know exactly what Resume Now is and want the subscription stopped. Others are staring at a card statement, do not recognise the line on it, and are trying to work out who is charging them. This guide covers both: how to identify the charge, every cancellation route that has been reported to work, how refunds are structured, the documented card dispute timeline if support declines, and how to confirm the billing has actually stopped.

Quick answer: Users report cancelling inside the account at Settings › Subscription › Cancel. Support can also be reached at (844) 351-7484, at a second reported number (866) 981-5726, by email at customerservice@resume-now.com, or through live chat. Cancelling stops future renewals. Whether the current period is refunded depends on where you are in the billing cycle, so cancel first, then ask for the refund in writing.
How this page is sourced. Resume-Now's own pricing, FAQ and terms pages did not load for us when we checked on August 5, 2026, so nothing here is presented as the company's published wording. Every step below is labelled as reported by users and by third-party guides, and every figure carries the source that published it. Consumer rights information comes from the CFPB and the FTC, which are primary and fetchable.

Not Sure What This Charge Is? Start Here

If you arrived from a bank statement rather than from an account, work through this section first. Cancelling is straightforward once you know which brand you are actually subscribed to, and the line on your statement often does not say.

The reason is structural, not mysterious. One company processes payments for several career websites, so the descriptor that reaches your bank can carry the processor's prefix rather than the brand name you signed up with. Card apps then truncate long descriptors, which is why people end up searching fragments like BLD resume, build resume now, or a stub ending in now.com. Those are not three different products. They are three different views of the same kind of line.

Descriptor patterns reported by third-party guides
What people report seeing Reported by
A line beginning AX*RESUMENOW, sometimes with the support phone number appended, and sometimes with a two-letter suffix Rocket Money, 2024
A line beginning BLD*, for example BLD*RESUME, or a bare BLD Resume stub after truncation LegalClarity, 2026; Elliott.org, 2020
A plain RESUME-NOW line, or a truncated fragment ending in now.com LegalClarity, 2026
BLD*LIVECAREER.COM for the LiveCareer brand LiveCareer help pages, reported
bldzety for the Zety brand cardvcc, 2026

Two independent sources document the same BLD prefix across two different brands, which is the basis for saying the pattern generalises rather than being a one-off. Treat all of these as reported rather than official. Descriptors change over time and yours may differ from every string above.

The step that actually resolves it

Do not try to reverse-engineer the descriptor. Search your email instead. Search your inbox, including spam and promotions, for resume, trial, receipt, order confirmation and subscription, and check the date range around the first charge. The receipt names the brand, and the brand determines where you cancel. That single search is faster and more reliable than matching statement strings.

If the receipt points to a different brand, cancel with that brand rather than with Resume Now. We have separate walkthroughs for cancelling MyPerfectResume and for cancelling Resume Genius. Those are sibling guides on our site, not a statement that all of these brands share an owner or a billing back end.

If the receipt points to Resume Now, or you cannot find a receipt at all but recognise the trial, continue with the cancellation methods further down.

Who Is Actually Billing You

Most pages on this topic name the parent company and move on. The name only helps if you also know what to do with it, so here is the part that matters when you are trying to place a charge.

BOLD Limited lists its address as City View Plaza II, 48 Road 165, Suite 6000, Guaynabo, Puerto Rico, on its own about page, checked August 5, 2026. That same page names its brands: My Perfect Resume, Monster, FlexJobs, Bold.pro, CareerBuilder, Sonara, Zety, LiveCareer and My Perfect Cover Letter.

Worth noting factually: Resume-Now does not appear in that list on BOLD's about page, while the Better Business Bureau profile for Bold LLC does list Resume-Now among the entity's alternate business names, alongside MyPerfectResume and FlexJobs. We report the difference between the two lists as an observation about where each list is published. We are not drawing a conclusion from it.

Better Business Bureau record, checked August 5, 2026
  • Bold LLC is BBB Accredited and carries an A+ rating.
  • 244 complaints closed in the last three years, 73 of them in the last twelve months.
  • Resume-Now is listed as an alternate business name for the entity.

Those two facts belong together. A high complaint volume alongside an A+ accredited rating is the profile of a large consumer subscription business that handles a lot of billing support, and it tells you something practical: you are not the first person to call about this, the support process is well worn, and a clearly stated cancellation request is routine for the people answering.

One more detail that occasionally matters. Resume-Now's terms of use are reported to state that United States transactions are processed by BOLD LLC and non-US transactions by Auxiliant S.à.r.l. We could not load the terms page directly, so treat that as reported. It is relevant only if you are outside the US and the entity name on your statement does not match anything you expected.

Resume Now Pricing: Why You Are Being Charged

The pricing structure is the part worth understanding, because it is what produces the charge people do not expect. Resume Now uses a build-free, pay-to-download, auto-renew model: you can build a document without paying, a payment is required to download it, and that payment starts a low-cost introductory period that converts to a recurring subscription unless it is cancelled first.

On the specific amounts. We could not confirm current pricing from Resume-Now directly on August 5, 2026, and third-party sources conflict with each other. Published figures for the introductory charge include $1.85, $1.95 and $2.45, and for the recurring charge $23.85 and $23.95. The four-week billing cadence is corroborated across several reports. Prices for this vendor are reported differently by different sources and vary by country and by promotional offer, so treat the amount on your own statement as the authoritative one, not any figure published on a review page including this one.
The introductory period

Reported as a low single-dollar charge for a short trial window, commonly described as 14 days

  • Converts to the recurring rate at the end of the window
  • This is the window where a refund is most reliably available
  • Cancelling before the window closes is what avoids the full charge
After it converts

Reported in the low-to-mid twenty dollar range, billed every four weeks

  • Four-week billing means 13 charges in a calendar year, not 12
  • Cancelling stops future renewals
  • Access typically continues to the end of the paid cycle

The four-week cadence is the detail most people miss. A subscription billed every four weeks charges 13 times a year rather than 12, so it recurs on a shifting date that drifts earlier each month and never settles on a memorable day. If you are budgeting around it or watching for the next charge, count 28 days from the last one rather than looking at the same calendar date.

If you are here because you would rather not repeat this experience with any resume site, you can check your resume against a real job posting before committing to anything.

Method 1: Cancel in Your Account Settings

This is the fastest self-service route and the one to try first. The steps below are reported by users and by third-party guides, with Rocket Money's 2024 walkthrough the most complete published recap we found. They are not quoted from Resume-Now, whose own help pages we could not load. Menu labels may differ from what you see.

  1. Log in to your account at resume-now.com.
  2. Open Settings, usually reached from the account or profile menu.
  3. Select Subscription.
  4. Select Cancel.
  5. Work through the prompts to the end. You may be offered a discount, a pause or an extension, so read each screen rather than clicking through it.
  6. Save the confirmation email as proof.
Tip: Cancelling and confirming are two different things. The cancellation is not complete until you see a confirmation. If the page stalls, or you are routed into a retention offer, finish the flow to the end, then go back into your account and verify that no active subscription remains. Accepting a discount instead of cancelling leaves the subscription live at a lower price.

Method 2: Cancel by Phone

If the self-service route stalls, or you would rather have a human confirm it, phone support can cancel the subscription. Both numbers below are reported by third-party guides rather than quoted from a page we could load.

  • (844) 351-7484: reported as the main US support line, Monday to Friday 8am to 8pm CST, Saturday 8am to 5pm CST, Sunday 10am to 6pm CST (Rocket Money, 2024; corroborated by LegalClarity, 2026).
  • (866) 981-5726: also reported as a Resume Now support number. We could not independently corroborate its hours, so treat availability as unknown rather than assuming it is staffed around the clock.

Say plainly that you want the subscription cancelled and that you do not want to be billed again. Then ask for three things before you hang up: a cancellation confirmation number, a follow-up email confirming the cancellation, and the date of the last charge that will be taken. Write down the time of the call and the representative's name. If a charge appears afterwards, that record is what turns a disagreement into a documented case.

Method 3: Cancel by Email or Live Chat

Two more channels are available if you want everything in writing or cannot reach support by phone.

  • Email: send the cancellation request to customerservice@resume-now.com, reported as the support address by multiple third-party guides. Include the email address on the account, the last four digits of the card, and the date and amount of the charge, so the account can be located without a second exchange.
  • Live chat: open the chat widget on the website and ask the agent to cancel and confirm. Copy the transcript before you close the window, because chat transcripts are not always emailed.

With either channel, ask explicitly for written confirmation that the subscription is cancelled and that no further charges will be made. Email is the strongest of the routes for exactly one reason: it produces a timestamped record on your side that nobody else controls. If you later need to open a card dispute, that timestamp is the single most useful document you can have.

Cancelling on Mobile vs on Desktop

The settings path is the same on both, but the experience is not, and this is a common reason people conclude that the cancel option does not exist.

  • On mobile web, the account menu usually collapses behind a hamburger or avatar icon, so the Settings entry point is one tap further away and easy to miss. Multi-step retention flows are also more likely to stall on a small screen.
  • On desktop, the full navigation is visible and every step of the flow fits on one screen, so you can see whether you have reached the end of it.

Practical advice: if a cancellation flow stalls or loops on your phone, stop and finish it in a desktop browser before assuming the option is unavailable. If you only have a phone, request the desktop site from your mobile browser's menu.

Check this before anything else if you subscribed through an app: if you signed up inside an iOS or Android app rather than on a website, the website cannot stop the billing. Apple and Google handle the billing relationship in that case, and the subscription has to be cancelled in your Apple ID subscription settings or in the Google Play subscriptions screen. Cancelling on the website while an app store subscription is active leaves the charges running. If you are not sure which applies, your original receipt will say whether it came from Apple, Google, or the vendor directly.

Cancelling During the Trial vs After Auto-Renewal

These are two genuinely different situations with different best moves, and conflating them is why so much advice on this topic reads as contradictory.

Still inside the trial window
  • Cancel immediately, do not wait for the last day. Four-week cycles shift dates, and a cancellation that lands hours late lands after the renewal.
  • Download every document you want to keep before you cancel, not after.
  • This is the window where a refund of the introductory charge is most reliably granted.
  • Keep the confirmation. If the renewal fires anyway, that confirmation is what resolves it in one call.
Already auto-renewed
  • Cancel first. Every day you wait risks a second renewal on top of the first.
  • Ask for the refund as a separate, explicit request, in writing, after the cancellation is confirmed.
  • Expect access to continue to the end of the cycle you have paid for, so use it: download everything.
  • If the request is declined, the card dispute route below has a documented deadline you should not miss.

One decision rule covers both: cancel now, negotiate afterwards. Cancelling does not weaken a refund request, and it stops the meter while the request is being handled. The reverse order, asking about a refund before cancelling, is how people end up with a second charge while an email thread is still open.

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How Refunds Work and How to Request One

This is where most of the confusion lives, so here is the plain version, with the caveat that refund handling is reported by users and third-party guides rather than quoted from a policy page we could load.

  • Inside the introductory window: a refund of the introductory charge is the most reliably reported outcome when the cancellation happens before the window closes.
  • After it converts: cancelling stops future renewals. Access typically continues to the end of the current billing cycle, and the current period is commonly reported as not refunded by default. Not refunded by default is not the same as never refunded, which is why the request is worth making.
  • Charged without noticing, outside the window: contact support, state the facts without arguing about intent, and ask directly. Goodwill resolutions are reported, particularly where the account shows no activity after the renewal date.
  • Timing once approved: a credit back to the card is reported to take roughly 5 to 10 business days (LegalClarity, 2026). Treat that as typical rather than as a policy commitment.

How to write the request

Keep it short and factual. A request that reads as a complaint invites a defence. A request that reads as a reconciliation invites a resolution.

What to include, in this order
  1. The email address on the account and the last four digits of the card.
  2. The exact date and amount of the charge, copied from your statement.
  3. The cancellation confirmation number or the date you cancelled.
  4. One sentence of context, for example that the account was not used after the renewal date.
  5. The specific ask: a refund of that specific charge, and written confirmation that no further charges will be made.

If Support Says No: The Card Dispute Route

A card dispute is a genuine last resort, not a shortcut, and it carries real tradeoffs. It is also a documented consumer process with deadlines that most people do not know they are running out of. Cancel with the vendor first and keep the confirmation. Then, if the refund request is declined and you believe the charge is a billing error, this is the process.

The documented timeline (CFPB and FTC)
Deadline What it governs Source
60 calendar days Your window to send the card issuer written notice of a billing error, counted from when the charge appeared on your statement CFPB, last reviewed 2024; FTC
30 days The issuer's window to send you a letter acknowledging receipt of the dispute, unless it has already resolved it CFPB, last reviewed 2024; FTC
90 days The issuer's window to resolve the dispute after receiving your complaint FTC

Two protections apply while the investigation is open, and both are worth knowing because they remove the pressure that pushes people into paying a charge they are disputing. Per the CFPB (page last reviewed 2024), you do not have to pay the disputed amount or any related interest while the dispute is pending, and you do not lose your grace period. Per the FTC, the issuer may not take legal action to collect the disputed amount, may not close or restrict the account over it, and may not report the account as delinquent on the disputed sum. The underlying rule is Regulation Z, 12 CFR § 1026.13, the billing error resolution provision.

The tradeoffs, stated honestly

  • Written notice is what starts the clock, not a phone call. Many issuers offer an in-app dispute form, which is fine, but keep a copy. A phone call alone does not create the record the process is built around.
  • The 60-day clock runs from the statement, so a charge you notice three months later may already be outside the billing-error window. That is the single most common reason a dispute fails on procedure rather than on merit.
  • A dispute can lead to the account being closed by the merchant, and any documents still stored there may become unreachable. Download everything first.
  • Disputing a charge you did authorise, and did receive a service for, is not a billing error. The process is for errors and for charges that should not have been made. Using it as a substitute for cancelling is what makes it fail.
  • Cancel first, dispute second. A dispute does not cancel a subscription. If the subscription is still live, the next charge will still arrive.
Order of operations: cancel with the vendor, get written confirmation, request the refund in writing, wait for the reply, and only then open a dispute with the issuer if it is declined. Present it as a billing error with dates and documents attached. This is the documented consumer process, and it works best when your paperwork shows you followed it in order.

What You Keep and What You Lose After Cancelling

Almost nobody thinks about this until after they have cancelled, which is the wrong order. Here is what is reported to happen, and what to do about it before you click cancel.

  • Access to the paid features usually continues to the end of the cycle you already paid for. That period is yours. Use it rather than walking away from it.
  • Cancelling a subscription is not the same as deleting an account. The login commonly survives cancellation, which is convenient if you want to return and inconvenient if your goal was to remove your data.
  • Cancelling a subscription is also not the same as removing a public profile. Reported terms language for this vendor indicates that cancellation does not by itself unpublish a resume from a resume database. If a public listing is what you actually want stopped, ask for that specifically, in writing, as a separate request. Treat this as reported rather than as quoted policy.
  • Documents can become read-only or download-locked once the paid period ends, which is why the export step below is not optional.
Do this before the paid period ends
  • Download every resume and cover letter in both PDF and DOCX. PDF preserves the layout for sending. DOCX is the version you can actually edit later, in any tool.
  • Copy the plain text of each document into a file you control, so the content survives even if both exports fail.
  • Screenshot the cancellation confirmation screen, and keep the confirmation email.
  • Note the date the paid period ends, so you know when access is expected to stop and can tell the difference between an expected change and a problem.

How to Confirm the Cancellation Actually Took Effect

Cancelling and confirming are two different actions, and the gap between them is where repeat charges live. Run this checklist rather than assuming.

  • Same day: you received a confirmation email, or a confirmation number from a phone or chat agent. No confirmation means no evidence, so go back and get one.
  • Same day: log back in and check that no subscription is shown as active and that no next billing date is displayed.
  • Within a week: check your card or bank app for a new pending authorisation. Pending items appear before they post, so this is the earliest warning you get.
  • At 28 days: check the statement again on the four-week anniversary of the last charge, not on the same calendar date next month.
  • Ongoing: keep the confirmation email, chat transcript or cancellation number until two full cycles have passed with no charge.

If a charge appears after a confirmed cancellation, contact support first with the confirmation reference and ask for a reversal. That is usually faster than a dispute, and it preserves the dispute route if it does not work. Note the 60-day written-notice window above, and do not let a long support thread quietly consume it.

How Resume Optimizer Pro Handles Billing and Cancellation

If the reason you are on this page is the billing model rather than the resume builder, the fair thing to do is state our own terms plainly so you can compare them rather than take a claim on trust. This is our policy, not a claim about anyone else's.

Our billing and cancellation policy, stated plainly
  • No introductory rate. There is no low-cost trial charge that converts to a higher recurring price. The rate you sign up at is the rate that renews, and the current prices are published on our pricing page before you enter a card.
  • Cancel yourself, in the product. Go to My Account and select Manage Billing. No phone call, no support ticket, no retention queue.
  • Access continues to the end of the period you paid for. Cancelling does not cut off the time you have already bought.
  • Refunds cover your most recent payment. Email support@resumeoptimizerpro.com within 30 days of the charge and we handle it.
  • One brand, one company, one charge. We operate a single product under a single name, so there is no scenario where a line on your statement names a brand you have never used.
  • Free ATS check before you pay. Run a resume through the checker with no credit card, and see the result before deciding anything.

How our scoring works, since that is the actual product difference

Our parser scores a resume across seven categories, including section structure, date formatting and exact-match keyword coverage against a specific job description. The first categories are template problems, and a good template solves them. Coverage is the one a template cannot solve, because it can only be measured against the individual job posting you are applying to. That is the difference between a document that looks right and a document that matches the role, and it is the part we automate rather than leaving to you.

If you want to weigh the options in more detail, read our Resume Now alternative guide and our assessment of whether Resume Now is legit.

Optimize My Resume

Frequently Asked Questions

Users report that the fastest route is inside the account: log in at resume-now.com, open Settings, select Subscription, then select Cancel and work through the prompts to the end. Support can also be reached by phone at (844) 351-7484, reported as staffed Monday to Friday 8am to 8pm CST, at a second reported number (866) 981-5726, by email at customerservice@resume-now.com, or through live chat on the website. These steps are reported by users and third-party guides rather than quoted from Resume-Now, whose help pages did not load when we checked on August 5, 2026. Always save the confirmation email or cancellation number.

A BLD prefix on a card statement is reported by third-party guides to denote Bold LLC, the entity behind several career websites, and it is reported to appear in forms such as BLD*RESUME, BLD*LIVECAREER.COM and bldzety depending on the brand (LegalClarity, 2026; cardvcc, 2026). A separate family beginning AX*RESUMENOW is also reported (Rocket Money, 2024). Because card apps truncate long descriptors, people often see only a fragment such as BLD Resume or a stub ending in now.com. Descriptors change over time and yours may differ, so rather than matching strings, search your email for a receipt or trial confirmation. The receipt names the brand, and the brand determines where you cancel.

Refunds are most reliably reported when the cancellation happens inside the introductory trial window. After the subscription converts, cancelling stops future renewals and access typically continues to the end of the current billing cycle, with the current period commonly reported as not refunded by default. That is not the same as never refunded, so make the request in writing with the charge date, the amount, and your cancellation confirmation. Once approved, a credit is reported to take roughly 5 to 10 business days (LegalClarity, 2026). Refund handling here is reported by users and third-party guides, not quoted from a policy page we were able to load.

The most common explanations are that the cancellation flow was not completed to the end, that a retention offer was accepted instead of the cancellation, or that the subscription was purchased through an app store and therefore has to be cancelled in Apple or Google subscription settings rather than on the website. Log back in and confirm that no subscription is active and no next billing date is shown. If you have a confirmation and a charge still appears, contact support with the confirmation reference and ask for a reversal. Note that billing on a four-week cycle recurs 28 days after the last charge, not on the same calendar date each month.

Third-party guides report the main US support line as (844) 351-7484, with hours of Monday to Friday 8am to 8pm CST, Saturday 8am to 5pm CST and Sunday 10am to 6pm CST (Rocket Money, 2024; corroborated by LegalClarity, 2026). A second number, (866) 981-5726, is also reported, though we could not independently corroborate its hours. Support is also reported to be reachable by email at customerservice@resume-now.com and through live chat on the website.

We could not confirm current pricing from Resume-Now directly on August 5, 2026, and published third-party figures conflict. Reported introductory charges include $1.85, $1.95 and $2.45, and reported recurring charges include $23.85 and $23.95. The four-week billing cadence is corroborated across several reports, which means 13 charges in a calendar year rather than 12. Prices for this vendor are reported differently by different sources and vary by country and by promotional offer, so treat the amount shown on your own statement as authoritative rather than any figure published on a review page.

No. Cancelling a subscription and deleting an account are separate actions, and the login commonly survives cancellation. Cancelling is also separate from removing a public profile: reported terms language for this vendor indicates that cancellation does not by itself unpublish a resume from a resume database, so if that is your goal, ask for it specifically and in writing. Access to paid features typically continues to the end of the cycle you already paid for, after which documents can become read-only or download-locked. Download every resume and cover letter in both PDF and DOCX before that period ends.

For a credit card billing error you have 60 calendar days from when the charge appeared on your statement to send your card issuer written notice, the issuer then has 30 days to acknowledge receipt unless it has already resolved the matter, and 90 days to resolve the dispute (CFPB, page last reviewed 2024; FTC). While the investigation is open you do not have to pay the disputed amount or related interest and you do not lose your grace period, and the issuer may not take collection action, close the account over it, or report it delinquent. The underlying rule is Regulation Z, 12 CFR section 1026.13. Cancel with the vendor and request a refund first, because a dispute does not cancel a subscription.

Yes, the settings path is the same on mobile web, but the account menu usually collapses behind a hamburger or avatar icon and multi-step retention flows are more likely to stall on a small screen. If the flow loops or stalls, request the desktop site from your browser menu or finish it on a computer before concluding the option is missing. One important exception: if you subscribed inside an app rather than on a website, the website cannot stop the billing and you have to cancel in your Apple ID subscription settings or the Google Play subscriptions screen. Your original receipt will say whether the purchase came from Apple, Google, or the vendor directly.

Resume Optimizer Pro is a subscription, but there is no low-cost introductory charge that converts to a higher recurring price: the rate you sign up at is the rate that renews, and prices are published before you enter a card. You can cancel yourself from My Account under Manage Billing with no phone call or support ticket, access continues to the end of the period you paid for, and refunds cover your most recent payment if you email support within 30 days of the charge. You can also run a free ATS check with no credit card first. Beyond billing, the product difference is job-specific optimization: a seven-category match model scores your resume against a particular job posting and closes keyword gaps automatically.
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